Thank you for shopping at BilykArt Original Oil Paintings. We strive to provide you with high-quality artworks and exceptional customer service. In the event that you are not satisfied with your purchase, we offer the following Refund and Returns Policy:
1. Eligibility for Refund and Returns:
– Refunds and returns are applicable only to purchases made directly through the BilykArt Original Oil Paintings website BilykArt.Gallery.
– Custom-made or personalized artworks are not eligible for refunds or returns unless there is a damage during shipping.
2. Refund and Returns Requests:
– To request a refund or return, please contact our customer support team within 2-3 calendar days of receiving the artwork.
– You can reach us by email at email@example.com or through our contact form on the website. Please provide your order details, including the order number, a clear description of the issue and a photos.
3. Valid Reasons for Refund and Returns:
– Damaged Artwork: If the artwork arrives damaged or with significant defects caused during transit, we will offer a full refund or replacement. Please provide photographic evidence of the damage.
– Incorrect Item: If you receive an incorrect artwork or an artwork different from what you ordered, we will offer a full refund or exchange upon receiving the returned item.
4. Return Process:
– If a return is required, we will provide you with instructions on returning the artwork (if applicable) and initiate the return process.
– You will be responsible for safely packaging and shipping the artwork back to us. We recommend using a tracked shipping method.
– Once we receive the returned artwork, we will inspect it to verify the issue and process the refund or replacement accordingly.
– Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take a few business days for the refund to reflect on your account.
5. Non-Refundable Expenses:
– Any shipping fees incurred during the initial purchase or return process are non-refundable unless the return is due to a , damaged artwork during transit, or an incorrect item.
We reserve the right to refuse a refund or return if the issue reported is not covered by this Refund and Returns Policy.
Please ensure that you carefully review the product descriptions, images, and sizes before placing your order.
If you have any further questions or concerns about our Refund and Returns Policy, please do not hesitate to contact our customer support team. We are here to assist you.